The provision of quality health care requires a doctor patient relationship of trust and confidentiality consistent with our commitment to quality health care. This practice has developed a policy to protect patient privacy in compliance with State and Federal privacy regulations. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our reception team is there to help you and they may require some personal information from you to decide how to best meet your needs. All information is treated in total confidence.